Two blind women became the only passengers on the delay of the south -western flight

Two blind women from Florida recently found that they are the only passengers on board flight to the south -west airlines With the new Orleans Orlando, saying that the company should improve how it communicates with passengers who have a disability.

Gray Brunn and Camille Tate went together South -Western flight 2637It is planned to go to the new Orleans on July 14. After almost five -hour delay two friends finally Fox 35 reports.

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“You are the only two people in this flight because they forgot about you,” Brun said.

Two blind women from Florida recently found that they are the only passengers on board the flight on the south -western airlines from the new Orlean to Orlando. (Fox 35)

Brun and Tate said they were waiting for the assigned gate, checking the Southwest app on the update. However, it is unknown for them, almost all other passengers were rewritten on a separate south -western flight In Orlando It went earlier from the neighboring gate, Fox 35 reports.

As depending on The US Department of Transport, airlines must provide prompt and efficient communication for vision impairment, especially during delay or rewriting and planting changes the federal law in accordance with the Air Carrier Access Act.

Brun and Tate stated that the requirement was far from fulfilled. “Nobody told us a word about another flight,” Brun said. “We just waited at the gate, checking the app like all.”

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“There should be a certain improvement in how they communicate with their passengers, especially those who have a disability,” Tate said.

“We saw inaccurate accounts that believe we” forgot “two customers or that we sent the plane back to get them,” said the South -Western Fox News Digital Press. “None of them happen.

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The airline has offered each woman a $ 100 voucher as compensation for delay. (Kevin Carter/Getti Image)

Southwest said that each of the women is $ 100 travel voucher as compensation for delay.

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“We apologize for the inconvenience,” said Southwest Fox News Digital. ‘Southwest is always looking for ways to improve our Experience of customer travelAnd we are active in the airline to share the best practices on how to best place passengers with disabilities. “