Taco Bell rethink AI travel after man orders 18000 water

Taco Bell rethinks the use of artificial intelligence (AI) for moving restaurants after comic errors in technology has viewed millions of times.

In one clip, the client seemed to break the system, ordering 18,000 cups of water, while the other person became more angry when he repeatedly asked him to add more drinks to his order.

Since 2023, a fast food network has introduced this technology in more than 500 places in the US to reduce errors and accelerate orders.

But the II seems to have served the opposite.

Taco Bell Dane Mathews said The Wall Street Journal In this unfolding voice of the II there were problems.

“Sometimes it fails, but sometimes it really surprises me,” he said.

He said that the company “a lot of things”, but now he thought carefully about where to use the II, including without using it on the discs.

In particular, Mr. Matthew said that there are times when people are better off taking orders, especially when restaurants are busy.

“We will help train the teams when using the AI ​​voice, and when it is better to control or enter,” he said.

Problems are built on the Internet when dissatisfied customers who accept social media to complain about the service – many indicate failures and problems.

One clip on Instagram, which has been viewed more than 21.5 million times, shows a man who orders a “big mountain race” and AI’s voice constantly answered “and what will you drink with it?”.

This is not the first time there is a problem if AI does not get correct when it comes to processing orders for food and drink.

Last year McDonald’s abandoned II of his own travel As the technology incorrectly interpreted customer orders – resulting in one person added bacon to their ice cream, and the other has chicken nuggets who have hundreds of dollars mistakenly added to their orders.

But despite some viral failures facing Taco Bell, two million orders have been successfully processed using AI voice since its introduction.