SalesForce CEO confirms 4000 layoffs because I need less head “with AI

Seller Recently reduced 4,000 customer support roles, recently CEO Mark Beniof said, discussing how artificial intelligence helped reduce the number of companies.

Beniof revealed dismissal during an interview published on Friday Show Logan Bartlet podcast.

“I reduced it from 9,000 heads to about 5,000 because I need less heads,” Beniof said, discussing the II influence on Salesforce operations.

Salesforce was on the advanced AI revolution and built what he calls’Agent“Customer service boots.

“Out -of the advantages and efficiency of AgentForce, we saw the number of support cases that we address with decline, and we no longer need to actively fall asleep role -engineer,” Salesforce said on Tuesday in the NBC Bay area.

Dismissal coming after announced by Benioph over the summer AI does up to 50% work in salesforcewhich is based in San Francisco.

Larry Ruteman, a human resources consultant, said AI affected jobs in several fields.

“There were layoffs that are directly attributed to AI,” Rutiman said, adding those who want to stay at work or seek work, it is necessary to study new skills.

“If your network could get a job, she would have done it already. It would have done it yesterday,” Rutiman said. “It’s up to you to expand your vision, expand your outlook and get to know new people.”

Analyst Ed Zitron said AI was blamed by technology companies that hired during a pandemic. Companies are now trying to lure investors, claiming they are more effective, Zitron said.

“It’s just a height, any price of thinking,” Zitron said. “The only thing that is important is growth, even if it destroys people’s lives. Even if it aggravates the company and provides a defective product.”