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Tomas Rodriguez Talabat (Medium) and Javier Bilbao (right) are discussed using new technologies in the supply chain with Julia Burstin CNBC in Converge Live in Singapore on March 13, 2025.
In a world where speed and convenience are of paramount importance for customers, logistics providers turn to new technologies such as artificial intelligence and robotics to remain competitive.
The multinational logistics company DHL uses the robotics “very wide” in its warehouses, said Javier Bilbao Vyatyan, CEO of DHL DHL.
“It doesn’t replace it – it supplements people in how we work,” said Julia Burstin at CNBC Get off live In Singapore on Thursday. “There are tasks … which were previously accepted by people who were heavy, are very repeated, and they are transmitted to this robot.”
Jobs such as moving pallets or unloading containers, as well as many other parts of the company, are now helping the robots, the Uzianian added.
“We see that autonomous opportunities are becoming more accessible, allowing those robots to move in the composition on their own,” he said. “You don’t need gadgets to attend the stock to be able to track where the people are moving … where thermal cards (and) are where you have narrow places.”
“The strength in the robotics gives us flexibility,” he said, especially around “the tops that happen … on Black Friday or Cyber Monday or all these events – they are so fast that it is very difficult to bring people to understand the process, to know how to respond.”
“Robotics helps us in this … Because they know how to do it from the movement,” he added.
AI in delivery of food
In Dubai on the Internet, Talabat Food Service also works on developing AI capabilities. The company is primarily focused on using prognostic technology skills to convince more clients on its platform, said Tomaso Rodriguez CEO on Thursday at a two -day CNBC event at Jewel Changi airport.
“The vast majority of customers who open our app every day are not ordered for any reason,” Rodriguez said. “Now, with AI, you can go very deeply to the lonely person and know exactly that this person is most likely or not … And that’s really where all the attention goes now.”
This allowed the company to give the best recommendations to potential users and targeted users with “correct offers” or other incentives, he said.
The company also experiments using drones and robots for supplies, however, local restrictions can become a road unit, Rodriguez said.
Both methods also require some customer efforts to pick up items, while people can deliver food to the client’s door.
“It’s a little early,” Rodriguez said. “I (I think) that human interaction is still very important and will not be replaced over time.”
