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Hotels want guests to feel at home – but some take it too far, the Hotels.com survey reports.
A overview The results published by Expedia in March showed that the most fried behavior went barefoot, with 94% of respondents considered inappropriate.
A close second in the lobby (92%) wears hotel bathrobe, after which public manifestations of commitment in the pool (86%), the poll reports.
Some hotels are dealing with such behavior, providing subtle signals instead of a difficult approach.
“I believe that customers will follow the presenter if you and your staff are respectful (u) restrained,” said Ram Aberd, co-founder Blue Door Kitchen & Inn.
Guests who talk loudly on their phones are another common question, she said. She can politely ask the guests to accept the call to another place, she said, but “the reaction is not always positive.”
According to her, carefully the alarm of the protocols of the hotels can push the guests to be more attentive, citing the example of employees who act in quieter voices.
A subtle approach can also work with other forms of inadequate behavior, such as wearing unusable clothing that can disable other guests.
“On a high -cown retreat, pointing in pajamas or barefoot around common spaces, it can get disrespectful,” said Ariel Barrionov, the head of the director of the island of La Coral in Panama.
To resolve these issues, some hotels give the governing principles of etiquette in previous electronic sheets or during the registration process.
However, for someone barefoot is more security than Decorum, said Aidan O’Savalian, CEO Kilkei, resort and golf -buzz in Ireland.
Shirts and boots are required in all restaurants at the entry, and the hotel calls the guests to be dressed in the public parts of the castle. Although some may not dress accordingly after swimming or spa, “this is not the norm,” he said.
However, the hotel on the 18 wells for golf still performs tougher dress codes on the greenery and forbids shirts and sports suits, O’Savalian said.
More pressing problems
Others in the field say they use a more modern approach to luxury standards.
“Let it be PJS on breakfast, puppies in beds or children who enjoy the pool – we welcome it all,” said Sam Jagger, head of Maybourne Beverly Hills.
Instead, the hotel is “respect for the safety and privacy of guests and our team,” he said.
Mary D’Argenis Fernandez, founder of the MDA Hospitality Solutions Hospitality Company, said strict dress codes are not as common as before. For her bad behavior – for example, public explosions aimed at employees or other guests – a bigger problem, she said.
“It is these situations that are sometimes not launched, which are most concerned with those who work in the field,” she said, noting that the team members are trained to de-escalate such situations, moving the scolves to the private region.
If in luxurious properties there is a devastating behavior, employees can be marked by a “fun police” simply for performing their work, said Cassandra Willer, who was the head of the Hilton Hotel.
“We just laughed, smile and tell them that they had a wonderful day,” she said. “The conference participants and local weekend sometimes treated us as personal servants.”
Another problem allocated in the survey is guests who flow into the pools. About 60% of respondents say they do not approve of travelers who do it, causing some hotels to squeeze this behavior in the bud.
Marriott’s Maui Ocean Club – Lahain & Napili Towers only allows guests to book one additional chair, according to a press release in the survey. And St. Dzhorj Beach Hotel and Spally -Crown in Cyprus simply allocate guests upon arrival, he added.
