A16Z and benchmark-backed 11x was claimed that customers do not

The past year, the start of sales of sales Ai-Powered 11x looked in an explosive growth trajectory.

Even, almost two sources – including the investigation and the experienced antimages and the youthcraft that the society has experienced financial fights.

Numerous people in the US and UK to Techcrough that the situation is so held that 11X of 11x they would be b investor, AndheroSen Horollo Horolla legal action. However, a fronteperson for Andeessen Horowitz Enginez Enphatics such rumbles, saying Techcrough that A16z is not faced.

11x offers a bot ai for cold sales jobs, including identification prospects, custom messages, sales calls. It’s one of the duty’s hours of thei in the warm area known the AWAY-developing representatives, or ai sdrs. I am

Founded in 2022 by Hasan Sukkar, 11x said Get $ 10 million $ 10 In yearly recurring revenues (arr) only two years after the launches. Moved from London to Silicon Valley last July and announced a $ 24 million series a brought benchmark in September. Techcrunch has broken the news of a 50 50 million series b Andreessen Horowitz LED later that month. (Benchmark refused to comment.)

Three actual and former workers said most of their customers before their customers “break clauses” in their sales contracts to discontinue the product. Customers faces the issues as the email product does not work as expected or allucines, according to sources.

There was some inner drama. Employees described an arduous, stressed work environment – even for those who embrace the culture. They indicated that out of the first employees in The photo published by Techcrough to the company launch, Only sukkar, the CEO, remain.

False Customers Astorys

As many startups, 11x proud of customer logs on their website that mean the customer’s drive and are typically shown with the customer’s consent.

However, TChccun learned that many companies with the 11X of 11x’s 11x are non-customers and at least one is threatened legal action.

“We haven’t given permission to use our log, and we are not a customer”, a zoominfo spokespier has said to Techcrunch. The logo was not deleted until March 6, when a source near TECHCRUNCH asked about it. But even after that date, company’s phone has continued to repeat the customer’s request.

Zoominfo, which offers the instruments of sales and tools a short table, to one half of the hill of the hill of the pilot, 11x made the worst as our SDR employees, and we haven’t got forward. “

And still “by November the 11X clade as the customer in a sleeve: on their website that if you counted as a customer,” he said the pull.

The zoominfo lawyer is now threatened legal action, according to a email seen from techcrunnch from zoominfo’s lawyer to sukkar. The lawyer wrote that he sees “many legal assets including but not limited to deceased trades, of goodwill, and false” supervision.

Usually burrowed logo was qualified on the few weeks ago and, 20th, are of March, 11x called on the “Manifest” page. AirTable said Techcrunch was not a customer and never given the 11X’s permission to use their logo.

Airtable also has performed a “very short” product of the product last year, “and in how many decided that was not suitable for our business,” a Flautable Aircraft said Techcrunnch. “It’s never been used in the production and it’s never rolled to our sales team.”

Although March 21, 11x was always pretending on hold as a customer on their website. And another company, who asked no call, he said Tenchcrunis a similar story.

Our search demonstrated, however, some client client pretensions was legitimate. The pleasure and Rho, eg confirmed that I am using 11x products.

11x insists “replace some client’s mental or in their site when asked” and in the “small number of cases” when it wasn’t “error.”

A creative way to calculate arr

Meanwhile, at least three employees said that they left the company because of what they understand how to hide the company.

For example, 11x has been “adamante” that the proses saying to match pilot programs sign a year’s contract, a prospective customer said. “Were you steady to sign any type of test or leave US experiment,” This future customer continued.

Instead, 11x offered the paused clause, typically three months, who made it easy to break customers. This worked essentially as a test period, these ancient employees and potential customer said.

But when the recurring annual report (arr), the company did not differentiate between periods of proof and long-term customers. The calculating company arr based on full year.

11x says she “uses Arr (Carronie”, when it reports that metrics were used that it is used to review customer files, and talk to customers during their dulye two.

Even after the proposals use the pause clause – and his paragration – the company continued to account for the full contract, you are said.

Starterson says the startup makes the offer “free” and most market clients that says “assigned” needs, need a contract

The rate of the surname – the number of companies does not continue long-term-was high, multiple employees said. “We’re Stating 70-80% of customers who wish the door,” an employee said. Who has allowed 11x to “waits for you better than,” the person continued.

For example, society could tell you $ 14 miler to the annual annual when actually, the number of contracts that only $ 3 million three months, the employee said.

“Absolutely massaging the numbers inside when you came to the growth and other old employee said.

11x says its “taller churn” has occurred to “initial cohortes at the end of 2023”, but to refine the sale “11x says its” retaining rate is currently 79%. “

The problem was not necessary that 11x used the carriage to show their growth, the gift winds, but those investing different revenues and unreflections.

Produced immediately

Many companies cancel after its test because they were not happy with the product, as per a current and four former employees.

Some one was because clients had an eresy expectations that 11x could replace a sales team in all thousands of thousands of dollars a year, an old employee said.

This person said that 11x sellers often say they are often prospects that in several months, could notify the important technology – the status technology there was an arrest.

“Current results of the amount of automated email to meetings that have been regrets is disappointed”, he said a company who tried the product.

11x says he believes his product the human SDRs said the performance “The performance as to the quality of the user’s quality of the user.” It also says that does not guarantee save or entries in their sales pitches.

Other clients complain that the product 11x has been hallucinated or the product does not charge, this ex has continued. A rejector on Averagem Panned the product, saying that was very less effective and still cost more of their competitors.

“Little work products”, an ex-engineer said to Techcrough. Instead, customers would check and correct the job, defeat the purpose of buying a 11x product in the first place, another employee said.

Also, the company sometimes has the billing problems. A customer was billed twice for their three-month trial period. “Almost looked like they were a guy to try to get some of us,” Customer said.

A vc considering investing in the series that discovered that technology did not work well during the giling processing process. 11x of existing customers told the investor initially satisfied, but who after a month of use, the ai of the beginning has failed to generate effective levia.

Telling this investor experience, a current employee defend the company, saying that clients need time to suit how 11x works. This person said that the company is also looking to find ways to encourage more customers to stay longer.

Churn of employees

Employees also described an approximate work environment with many employee churn in the founder-CEO Sukkar.

Employees were generally expected to work at least 60 hours per week with a heavy pressure to be constantly, based on employees and messages seen by techcrunnch.

Slack messages show SUKKAR asking where you all were at 20 pm, after saying, the day the day began at 9 am

“I don’t believe in people who take holidays,” a current employee said. An old employee said they were also expected to work during the weekend and on national holidays.

“You will have the founder in the slack, maybe three in the morning, in the morning messages by saying urgent, adjusted that the mentality that certain employees have sorted in the office.

When employees were unable to arrive at once – or if something was loving – Sukkar has been known to have told her frustrations in general to all of the two remembered.

Employees who talked to be threatened with license, according to two employees.

“There are so much under the hood,” a current employee said, refer to sukkar. “One day, there will be a documentary on this guy. I believe that is so scandal that is.”

11x says turned on the turn as you transformed by London to San Fransiscisco Lenge they sort the employees that could not relax to leave in company. Says his head doubled in that time period now includes 50 full-time employees

At least one old employment we talk to say that they are always waiting for the return of the months after getting off.

Looking forward to the backpay after you become a part of the culture of the culture that an actual employee has said that most expectations the closest pay to go before leaving.

“We just paid today,” a current employee said. “I am waiting for a couple of people to resign on the weekend or Monday.”