Data Violation Qantas to affect 6 million airline customers

Qantas appeals to customers after cyber-attack is aimed at their third customer service platform.

On June 30, the Australian airline discovered an “unusual activity” on the platform used by its contact center for storing six million people, including names, email addresses, phone numbers, birth dates and frequent leaflets numbers.

After detecting the violation of Qantas, “immediate steps and contained the system,” the report said.

The company still investigates a complete degree of violation, but says it expects the share of the stolen data to be “significant”.

This assured the public that passports, credit card data and personal financial information were not conducted in the impaired system, and no frequent accounts, passwords and numbers were violated.

Qantas told the Australian Federal Police about the violation, as well as at the Australian Cybersecurity Center and the Office of the Australian Information Commissioner.

“We sincerely apologize to our customers, and we admit the uncertainty what it causes,” said Qantas CEO Vanessa Hudson.

She asked customers to call a specialized support line if they had problems and confirmed that it would not affect Qantas and the airline’s safety.

This year, Cyber ​​-Aataka is the latter in a number of Australian data violations, and over the past few months, Australian and nine media have been suffering from significant leaks.

In March 2025, the Office of the Australian Information Information Commissioner (OAIC) ​​published statistics showing that the year 2024 was the worst year to violate data in Australia since the records in 2018.

“The trends we see testify to the threat of data violations, especially through the efforts of malicious subjects, is unlikely to reduce,” said Carly’s Australian commissioner in OAIC’s statement.

MS Kind called on enterprises and state bodies to intensify data security and protection, and emphasized that the private and public sectors were vulnerable to cyberattacks.